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T-Mobile Plans

  • Is Unlimited truly unlimited?
    • After 30GB of data usage on your phone you are subject to have your data usage de-prioritized on a cell tower if that tower is currently experiencing congestion.
  • What happens after my 10GB of HotSpot usage?
    • Your speed is reduced to 3G and you have unlimited 3G usage until your next billing cycle.
  • Can I keep my existing number?
    • Yes, if your number is portable you may keep it.

International Everything Card and FREE to ROAM Plan

  • Will it fit in my phone?

    • We ship a 3 in 1 SIM card. It includes the correct size for Full Size, Nano and Micro devices.
  • Does my phone need to be unlocked?

    • Yes, you must have an unlocked GSM phone for BetterSIM to work in your phone.
  • When does my SIM card need to be activated?

    • You must activate your SIM card within 12 months of purchase.
  • When does my 1 year of service start?

    • Your 1 year of service starts at the time of activating your account. Not when your place your order.
  • Do I need a dual SIM phone?

    • No, but you can use a dual SIM phone if you have one. Generally if you have a dual SIM phone your BetterSIM SIM card will need to be in the primary slot.
  • Can I send an receive pictures and voice messages with the included messaging applications?

    • The included service only includes text messages and emoji. You can however upgrade your plan to allow full data usage at any time.
  • If I upgrade my plan to include full data, are messages in the supported applications still free?

    • Unfortunately not, due to technical limitations. However they consume very little network usage and should not have a large impact on your purchased data. You can switch back and forth between your BetterSIM Chat plan and your purchased data upgrade at anytime however right from your phone.
  • Where will my phone number be located?

    • All SIM cards come with a number from Lithuania which is country code +370. You are able to receive free SMS, and free incoming calls in most countries with this number on the Everything Plan.